Privacy Policy 

Star Diamond Graphics Co.

Effective Date: Jan 1, 2026

1. ✦ INTRODUCTION

Star Diamond Graphics Co. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and digital platforms.

By using our services, you agree to the practices described in this policy.

2. ✦ INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal data:

• Full name
• Email address
• Phone number
• Billing and payment information
• Business name (if applicable)
• Project-related materials and content

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

2.3 Payment Information

All payment information is processed through secure third-party providers such as:

• Stripe
• PayPal
• Apple Pay
• Cash App / Venmo (where applicable)

We do not store full credit card details on our servers.

3. ✦ HOW WE USE YOUR INFORMATION

We use collected data to:

• Process transactions and deliver services
• Communicate with clients regarding projects
• Provide customer support
• Improve our services and website functionality
• Prevent fraud and unauthorized activity
• Comply with legal and regulatory obligations

4. ✦ DATA STORAGE & SECURITY

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encrypted communication
• Restricted internal access to sensitive data
• Monitoring for unauthorized access or breaches

While we take reasonable precautions, no system is 100% secure, and we cannot guarantee absolute security.

5. ✦ DATA SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information.

We may share data only with:

• Payment processors (Stripe, PayPal, etc.)
• Service providers assisting in operations
• Legal authorities when required by law
• Fraud prevention and compliance services

6. ✦ DATA RETENTION

We retain personal data only as long as necessary for:

• Completing services
• Maintaining business records
• Resolving disputes
• Meeting legal and regulatory requirements

After this period, data may be securely deleted or anonymized.

7. ✦ YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion of your data
• Withdraw consent for data use

To exercise these rights, contact us at:
📧 support@stardiamondgraphics.space

8. ✦ COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve performance and functionality

You may disable cookies through your browser settings, though some features may not function properly.

9. ✦ THIRD-PARTY LINKS

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those external websites.

10. ✦ CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.

11. ✦ INTERNATIONAL DATA TRANSFERS

If you access our services from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ.

12. ✦ POLICY UPDATES

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

13. ✦ CONTACT INFORMATION

Star Diamond Graphics Co
170 Valley Pine Circle
Spring Lake, NC 28390

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

Payment & Processing Policy

Accepted Payment Methods

Star Diamond Graphics Co accepts payments through secure third-party payment processors. Accepted methods may include Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, Venmo, Cash App, Chime, ACH transfers, checks, and other approved payment methods.

Payment Authorization

By submitting payment, the client confirms that they are authorized to use the selected payment method and that all billing information provided is accurate, complete, and up to date.

Project Start Requirement

All projects require payment before work begins. Star Diamond Graphics Co will not initiate design work until payment has been successfully received, cleared, and confirmed.

For larger or custom projects, deposits, milestone payments, or full upfront payment may be required depending on the scope of work.

Digital Service Payments

Star Diamond Graphics Co provides custom digital design and branding services. Payments cover:

• Creative design labor
• Project planning and consultation
• Concept development
• Revisions within the agreed scope
• File preparation and formatting
• Digital delivery of final assets

All services are non-tangible and delivered electronically.

Payment Processing & Security

All payments are processed through secure, PCI-compliant third-party providers. Star Diamond Graphics Co does not store full credit card numbers or sensitive financial details on its internal systems.

Failed or Declined Payments

If a payment is declined, reversed, or otherwise unsuccessful:

• The project may be paused until payment is resolved
• Returned payments may incur additional processing fees
• Repeated failed transactions may result in cancellation of services

Invoices & Receipts

Clients will receive digital invoices and/or payment confirmations. It is the client’s responsibility to review all billing details prior to submitting payment.

Fraud Prevention

To protect both the company and clients, Star Diamond Graphics Co may:

• Verify billing information
• Request identity confirmation for certain transactions
• Review transactions for suspicious activity

We reserve the right to decline, hold, or cancel transactions that appear fraudulent or unauthorized.

Billing Disputes

Clients must contact Star Diamond Graphics Co directly at support@stardiamondgraphics.space before initiating any dispute or chargeback.

We aim to resolve all billing concerns promptly and professionally within a reasonable timeframe.

Chargeback Policy

Due to the custom and digital nature of our services:

• Clients agree not to initiate chargebacks without first contacting us
• All services provided are documented with communication records and delivery confirmations
• Unauthorized chargebacks may be disputed and could result in account restrictions or legal action

Final Statement

By submitting payment, the client acknowledges and agrees to all terms outlined in this Payment & Processing Policy.

Digital Delivery (Primary Method)

Star Diamond Graphics Co operates as a digital design and branding service provider. All standard products and services are delivered electronically.

Deliverables may include, but are not limited to:

• Logo files
• Brand kits
• Marketing graphics
• Digital assets and design files

All files are delivered through:

• Secure cloud storage links
• Client-designated platforms
• Email delivery (when applicable)

Delivery Timeline

Standard delivery timeframe is up to 14 business days, depending on the scope and complexity of the project.

Delivery timelines may vary due to:

• Project size and customization level
• Revision requests
• Client response time
• Workload and scheduling

Clients will be notified of any significant delays.

No Standard Shipping

Star Diamond Graphics Co does not offer physical shipping as part of its standard services.

All services are digital in nature and do not involve the shipment of physical goods under normal circumstances.

Special Physical Delivery Requests

Physical items may be provided only upon request and approval, including:

• Printed branding materials
• Physical marketing assets
• Custom merchandise or packaging

These services:

• Are not included in standard pricing
• Require separate agreements
• May involve third-party vendors

Additional Costs for Physical Orders

Any physical production or shipping will include:

• Production costs
• Packaging fees
• Shipping and handling charges

All additional costs will be clearly communicated and approved before processing.

Shipping Responsibility (If Applicable)

For approved physical orders:

• Shipping carriers and methods will be selected based on availability
• Delivery times may vary depending on location
• Star Diamond Graphics Co is not responsible for delays caused by carriers

Delivery Confirmation

For digital services:

• Delivery is considered complete once files are successfully sent to the client’s provided email or platform

For physical services (if applicable):

• Delivery is considered complete once the item is transferred to the shipping carrier

Client Responsibility

Clients are responsible for:

• Providing accurate delivery information
• Downloading and securely storing all digital files upon receipt

Star Diamond Graphics Co is not responsible for lost, deleted, or misplaced files after delivery has been completed.

Lost or Delayed Deliveries

• Digital deliveries: Clients must notify us within a reasonable timeframe if files are not received
• Physical deliveries: Any shipping issues must be addressed with the carrier

We will assist where possible but cannot guarantee resolution for third-party shipping delays.

Star Diamond Graphics Co respects the intellectual property rights of others and expects all clients to do the same. This policy outlines the responsibilities of clients and the protections enforced by the company regarding copyright, trademark, and intellectual property matters.

Client Responsibility

Clients are solely responsible for ensuring that all materials, content, and references provided to Star Diamond Graphics Co are:

• Owned by the client, or
• Properly licensed for use, or
• Authorized for reproduction or modification

This includes but is not limited to:

• Logos
• Images
• Fonts
• Brand names
• Slogans
• Artwork

Star Diamond Graphics Co does not verify ownership of all submitted materials and relies on the client’s representation of rights.

Prohibited Requests

Star Diamond Graphics Co will not knowingly create, reproduce, or assist in the creation of designs that:

• Infringe on existing copyrights or trademarks
• Imitate or replicate another brand’s identity
• Use protected logos, characters, or proprietary designs without authorization
• Violate intellectual property laws

We reserve the right to refuse any project that appears to violate these standards.

Ownership of Designs

• All original designs created by Star Diamond Graphics Co remain the property of the company until full payment is received
• Upon full payment, ownership of the final approved design is transferred to the client
• Drafts, unused concepts, and preliminary materials remain the intellectual property of Star Diamond Graphics Co

Use of Third-Party Elements

If third-party elements are incorporated into a design:

• The client is responsible for securing proper licenses
• Star Diamond Graphics Co is not liable for unlicensed usage of third-party assets provided by the client

Trademark Considerations

Star Diamond Graphics Co does not guarantee that:

• A design is free from potential trademark conflicts
• A logo or brand name will be approved for trademark registration

Clients are responsible for conducting trademark searches and legal filings if needed.

Infringement Claims (DMCA Compliance)

If you believe that content created or displayed by Star Diamond Graphics Co infringes upon your intellectual property rights, you may submit a formal notice including:

• Your name and contact information
• A description of the copyrighted or trademarked work
• The location of the alleged infringing material
• A statement of ownership and good faith belief

Upon receipt of a valid claim, we may:

• Review the complaint
• Remove or restrict access to the material
• Contact the involved parties

Limitation of Liability

Star Diamond Graphics Co is not responsible for:

• Legal disputes arising from client-provided materials
• Trademark conflicts after design delivery
• Misuse of delivered designs by the client

Clients assume full responsibility for how designs are used after delivery.

Enforcement

Any unauthorized use of Star Diamond Graphics Co designs, including:

• Copying
• Redistribution
• Modification without permission

may result in:

• Legal action
• Cease and desist notices
• Claims for damages

Contact for Intellectual Property Matters

For all copyright or trademark concerns:

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

Final Statement

Star Diamond Graphics Co is committed to protecting intellectual property rights and maintaining ethical design practices. By using our services, clients agree to comply with all applicable copyright and trademark laws.

Internet Use Policy

Overview

This Internet Use Policy governs the acceptable use of Star Diamond Graphics Co.’s website, digital platforms, communication channels, and services. By accessing or using our website or services, users agree to comply with the terms outlined in this policy.

Acceptable Use

Users agree to use our website and services only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Interfere with or disrupt website functionality
• Attempt to gain unauthorized access to systems or data

Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

Unauthorized Access

• Attempting to bypass security measures
• Accessing restricted areas of the website or systems
• Interfering with servers, databases, or networks

Malicious Use

• Uploading or transmitting viruses, malware, or harmful code
• Engaging in hacking, phishing, or data harvesting
• Disrupting service performance or stability

Misuse of Content

• Copying, reproducing, or distributing website content without permission
• Using content for unlawful or unauthorized purposes
• Attempting to reverse-engineer or replicate proprietary materials

Fraudulent Activity

• Providing false or misleading information
• Using stolen or unauthorized payment methods
• Attempting to manipulate transactions or services

User Accounts & Communication

If applicable, users agree to:

• Provide accurate and truthful information
• Maintain confidentiality of login credentials
• Notify us immediately of any unauthorized account use

Monitoring & Enforcement

Star Diamond Graphics Co reserves the right to:

• Monitor website activity for compliance
• Investigate suspected violations
• Suspend or terminate access without notice
• Report illegal activity to appropriate authorities

Data & Security

Users must not attempt to:

• Access or collect personal data from other users
• Exploit vulnerabilities in the system
• Interfere with security protocols

We maintain security measures to protect our systems, but users are also responsible for safe and lawful usage.

Third-Party Services

Our website may include links or integrations with third-party services. Users are responsible for complying with the terms and policies of those external platforms.

Limitation of Liability

Star Diamond Graphics Co is not liable for:

• Damages resulting from unauthorized access
• Interruptions or disruptions caused by misuse
• Loss of data due to user actions

Policy Violations

Violations of this policy may result in:

• Immediate termination of access
• Cancellation of services
• Legal action where applicable

Updates to Policy

We reserve the right to modify this Internet Use Policy at any time. Updates will be posted on this page and take effect immediately.

Contact Information

For questions or concerns regarding this policy:

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

Final Statement

Star Diamond Graphics Co is committed to maintaining a secure, lawful, and professional digital environment. Users are expected to uphold these standards at all times.

SMS Usage & Compliance Policy

Star Diamond Graphics Co.

Overview

Star Diamond Graphics Co uses SMS (text messaging) to communicate with clients regarding services, updates, and support. This policy outlines how SMS communications are conducted in compliance with applicable regulations, including TCPA (Telephone Consumer Protection Act), carrier guidelines, and messaging platform requirements.

By providing a phone number and opting in, users agree to receive SMS communications as outlined in this policy.

Types of SMS Communications

We may send SMS messages for the following purposes:

• Project updates and status notifications
• Appointment confirmations and reminders
• Customer service and support responses
• Account-related notifications
• Service-related alerts

We do not send unsolicited marketing messages without explicit consent.

User Consent (Opt-In Requirement)

Consent Collection

Users must provide clear and affirmative consent before receiving SMS messages. Consent may be obtained through:

• Website forms (with checkbox consent)
• Direct request from the client
• Service signup process
• Written or verbal confirmation

Example Opt-In Language

“By providing your phone number, you agree to receive text messages from Star Diamond Graphics Co regarding your project, updates, and support. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out.”

Message Frequency

Message frequency varies based on:

• Project activity
• Client communication needs
• Support interactions

We do not send excessive or unnecessary messages.

Opt-Out Policy

Users may opt out at any time by replying:

• STOP – to unsubscribe from SMS messages
• HELP – to receive assistance

Once a user opts out:

• No further SMS messages will be sent (except confirmation of opt-out)

Sample Opt-Out Confirmation Message

“You have successfully unsubscribed from Star Diamond Graphics Co messages. You will no longer receive SMS notifications. Reply START to re-subscribe.”

Sample Help Message

“Star Diamond Graphics Co: For assistance, contact support@stardiamondgraphics.space or call (828) 501-3221. Reply STOP to unsubscribe.”

Data & Privacy (SMS)

We respect your privacy and:

• Do not sell or share phone numbers for marketing purposes
• Use SMS data only for communication related to services
• Protect user data according to our Privacy Policy

Prohibited Messaging Practices

Star Diamond Graphics Co does NOT engage in:

• Spam messaging
• Purchased or third-party contact lists
• Misleading or deceptive content
• Unapproved marketing campaigns

Compliance with Laws & Regulations

We comply with:

• TCPA (Telephone Consumer Protection Act)
• CTIA Messaging Principles & Best Practices
• A2P 10DLC registration requirements
• Carrier and platform guidelines (e.g., Twilio)

Message Content Standards

All messages sent will be:

• Clear and relevant
• Professional and non-deceptive
• Related to services or requested communication

Example SMS Messages

Project Update

“Star Diamond Graphics Co: Your logo design draft is ready for review. Please check your email for details.”

Appointment Reminder

“Reminder: Your design consultation with Star Diamond Graphics Co is scheduled for tomorrow at 2:00 PM.”

Support Response

“Star Diamond Graphics Co: We received your request and will respond within 24 hours. Thank you.”

Delivery Notification

“Your design files have been completed and delivered. Please check your email or cloud link.”

Security & Monitoring

We monitor SMS usage to:

• Prevent unauthorized messaging
• Ensure compliance with regulations
• Maintain service integrity

Liability Disclaimer

Star Diamond Graphics Co is not responsible for:

• Message delays caused by carriers
• Delivery failures due to incorrect phone numbers
• Charges incurred from mobile carriers

Policy Updates

We reserve the right to update this SMS policy at any time. Changes will be reflected on this page.

Contact Information

For SMS-related questions or concerns:

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

Final Statement

Star Diamond Graphics Co is committed to responsible, compliant, and respectful communication. Our SMS practices are designed to provide value while protecting user privacy and adhering to all applicable regulations.

🔷 Cookie Policy

Star Diamond Graphics Co.

Effective Date: [Insert Date]

1. ✦ Overview

This Cookie Policy explains how Star Diamond Graphics Co (“Company,” “we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit our website or interact with our digital services.

Cookies help us improve your experience, analyze performance, and ensure our website functions properly.

By continuing to use our website, you consent to the use of cookies as described in this policy.

2. ✦ What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit a website. They allow websites to recognize your device and remember information about your visit.

3. ✦ Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as:

• Page navigation
• Secure access to areas of the website
• Form submissions

Without these cookies, certain parts of the site may not function correctly.

3.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

• Pages visited
• Time spent on pages
• Traffic sources
• User behavior patterns

This data helps us improve website performance and user experience.

3.3 Functional Cookies

These cookies allow the website to remember choices you make, such as:

• Language preferences
• Region or location
• User settings

They provide a more personalized experience.

3.4 Marketing & Advertising Cookies (If Applicable)

These cookies may be used to:

• Deliver relevant advertisements
• Measure the effectiveness of marketing campaigns
• Track user interactions across websites

We do not use cookies to sell personal data.

4. ✦ Third-Party Cookies

We may allow third-party service providers to place cookies on your device for purposes such as:

• Payment processing (e.g., Stripe, PayPal)
• Website analytics (e.g., Google Analytics)
• Marketing or advertising services

These third parties have their own privacy and cookie policies.

5. ✦ How We Use Cookies

We use cookies to:

• Ensure website functionality
• Improve user experience
• Analyze website traffic
• Support security and fraud prevention
• Deliver relevant content and services

6. ✦ Managing Cookies

You have the right to control and manage cookies.

You can:

• Adjust your browser settings to block or delete cookies
• Disable cookies through your browser preferences
• Use browser tools to manage tracking

Please note that disabling cookies may affect website functionality.

7. ✦ Cookie Consent

When you first visit our website, you may be presented with a cookie notice or banner. By continuing to use the website, you consent to our use of cookies in accordance with this policy.

8. ✦ Data Protection

Any information collected through cookies is handled in accordance with our Privacy Policy and is used only for legitimate business purposes.

9. ✦ Updates to This Policy

We reserve the right to update this Cookie Policy at any time. Changes will be posted on this page with an updated effective date.

10. ✦ Contact Information

If you have questions about our Cookie Policy, please contact:

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

🔷 Final Statement

Star Diamond Graphics Co is committed to transparency in how we collect and use data. Our use of cookies is designed to enhance your experience while maintaining privacy and security.

Contact & Customer Support Policy

Star Diamond Graphics Co.

Overview

Star Diamond Graphics Co is committed to providing responsive, professional, and reliable customer support. This Contact Policy outlines how clients can reach us, expected response times, and the scope of support provided.

Contact Information

Star Diamond Graphics Co
170 Valley Pine Circle
Spring Lake, NC 28390

📧 Email: support@stardiamondgraphics.space
📞 Phone: (828) 501-3221

Customer Support Hours

Our standard support availability is:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday: Limited availability
• Sunday & Federal Holidays: Closed

Messages received outside of business hours will be addressed on the next business day.

Response Time

We strive to respond to all inquiries within:

• 24–48 business hours for general inquiries
• Same-day or next business day for active client projects (when possible)

Response times may vary during high-volume periods.

Methods of Communication

Clients may contact us through:

• Email (primary method of communication)
• Phone (for urgent inquiries)
• Website contact forms
• SMS messaging (if opted in)

Scope of Support

We provide assistance with:

• Project inquiries and consultations
• Order status and updates
• Revisions and feedback
• File delivery and access
• Billing and payment questions
• Technical support related to deliverables

Client Responsibilities

To ensure efficient service, clients are expected to:

• Provide accurate contact information
• Include relevant project details in inquiries
• Respond to requests for feedback in a timely manner
• Maintain respectful and professional communication

Communication Conduct

Star Diamond Graphics Co maintains a professional environment. We reserve the right to:

• Refuse or discontinue communication in cases of harassment, abuse, or inappropriate behavior
• Terminate services if communication standards are violated

Missed Communication

If a client fails to respond within a reasonable timeframe:

• Project timelines may be delayed
• Work may be paused until communication resumes

Emergency or Urgent Requests

For urgent matters, clients should:

• Clearly mark the message as “URGENT”
• Provide complete details to allow quick resolution

Final Statement

Star Diamond Graphics Co is dedicated to clear communication, timely support, and a professional client experience. We value every inquiry and strive to ensure all clients receive the attention and service they deserve.

Disclaimer & Disclosures Policy

Star Diamond Graphics Co.

Overview

This Disclaimer & Disclosures Policy outlines the limitations of liability, service expectations, and important disclosures related to the use of Star Diamond Graphics Co.’s website, services, and digital deliverables.

By accessing our website or purchasing our services, you acknowledge and agree to the terms outlined in this policy.

General Disclaimer

All services, content, and materials provided by Star Diamond Graphics Co are offered on an “as is” and “as available” basis.

We make reasonable efforts to ensure accuracy and quality; however, we do not guarantee:

• That services will meet every individual expectation
• That all content will be error-free or uninterrupted
• That results from using our services will be guaranteed

No Guarantee of Results

Star Diamond Graphics Co provides design and branding services intended to enhance business presence and visual identity.

We do not guarantee:

• Increased sales or revenue
• Business growth or market success
• Customer engagement outcomes
• Brand performance in competitive markets

Results depend on multiple external factors beyond our control.

Professional Services Disclaimer

While we provide strategic design and branding guidance, our services:

• Do not constitute legal, financial, or business consulting advice
• Should not be relied upon as professional legal or financial guidance
• Are based on creative and strategic recommendations only

Clients should seek licensed professionals for legal, tax, or financial matters.

Digital Deliverables Disclaimer

All deliverables provided are digital in nature and:

• Are subject to client review and approval
• Must be properly stored by the client after delivery
• May require third-party software to open or edit

We are not responsible for:

• Compatibility issues with client systems
• Loss of files after delivery
• Improper usage of delivered materials

Third-Party Services Disclosure

Our services may involve or integrate with third-party platforms, including:

• Payment processors (Stripe, PayPal, etc.)
• Cloud storage providers
• Marketing or analytics tools

We do not control these third parties and are not responsible for their:

• Policies
• Performance
• Data handling practices

Clients are encouraged to review third-party terms independently.

Intellectual Property Disclaimer

Star Diamond Graphics Co makes every effort to create original designs; however:

• We do not guarantee that designs are free from potential trademark conflicts
• We do not provide trademark clearance or legal verification
• Clients are responsible for conducting trademark searches and registrations

Limitation of Liability

To the fullest extent permitted by law, Star Diamond Graphics Co shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or system failures
• Delays caused by third-party services or client actions

Our total liability, if any, shall not exceed the amount paid for the service in question.

Client Responsibility Disclosure

Clients are responsible for:

• Providing accurate information
• Reviewing all deliverables before use
• Ensuring compliance with laws and regulations
• Securing licenses for third-party materials

Website Use Disclaimer

The information provided on our website is for general informational purposes only and may be updated or changed without notice.

We do not guarantee:

• Continuous availability of the website
• That the website will be free from errors or interruptions

Indemnification

By using our services, clients agree to indemnify and hold harmless Star Diamond Graphics Co from any claims, damages, or liabilities arising from:

• Client-provided content
• Misuse of deliverables
• Violation of laws or third-party rights

Policy Updates

We reserve the right to modify this Disclaimer & Disclosures Policy at any time. Updates will be posted on this page and take effect immediately.

Contact Information

Star Diamond Graphics Co
170 Valley Pine Circle
Spring Lake, NC 28390

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

Final Statement

Star Diamond Graphics Co is committed to transparency and professionalism. This Disclaimer is designed to clearly outline the scope and limitations of our services while protecting both our clients and our business.

Overview

Star Diamond Graphics Co provides custom digital design and branding services. Due to the personalized and non-tangible nature of our work, all sales are subject to this Refund Policy.

No Refund Policy

All services provided by Star Diamond Graphics Co are non-refundable.

• No refunds will be issued once a project has started
• No refunds will be issued for completed or partially completed work
• No refunds will be issued for digital deliverables once they have been sent

This policy applies to all services, including but not limited to logo design, branding packages, and digital creative work.

Work Commencement

A project is considered started once any of the following occurs:

• Initial concepts or drafts have been created
• Research, planning, or design work has begun
• Client onboarding or consultation has been completed

Once work has commenced, the service is considered rendered and non-refundable.

Digital Product Nature

All products delivered by Star Diamond Graphics Co are:

• Custom-made
• Digitally delivered
• Non-returnable

Because digital files cannot be “returned,” refunds are not applicable.

Revision Policy in Place of Refunds

Instead of refunds, we provide a structured revision process:

• Each project includes three (3) revisions
• Revisions allow clients to refine the design within the original scope
• Additional revisions are available at an extra cost

Client Satisfaction Commitment

We make every reasonable effort to ensure client satisfaction by:

• Following the client’s design brief
• Providing professional guidance
• Offering revisions within scope

However, personal preference or change of mind does not qualify for a refund.

Cancellation Policy

Clients may request to cancel a project; however:

• If no work has started, cancellation may be reviewed on a case-by-case basis
• If work has started, no refunds will be issued
• Any completed work may still be delivered

Chargebacks & Disputes

By purchasing services, clients agree to this Refund Policy and acknowledge:

• They will not initiate a chargeback without first contacting us
• All services are documented with proof of work and delivery
• Unauthorized chargebacks may be disputed and could result in account restrictions or legal action

Exceptional Circumstances

Refunds, if any, are issued solely at the discretion of Star Diamond Graphics Co and only under exceptional circumstances.

Contact for Concerns

If you have any concerns regarding your project, please contact us:

📧 support@stardiamondgraphics.space
📞 (828) 501-3221

We are committed to resolving issues professionally and fairly.

Final Statement

By purchasing services from Star Diamond Graphics Co, the client acknowledges and agrees to this Refund Policy in full.